Legal terms and conditions governing the use of our website and the purchase of industrial equipment and services
Legal Entity: Happytality OÜ (trading as Alpco Industrial EU)
Registration: Estonian Company Registry
Registered Address: Harju maakond, Tallinn, Kesklinna linnaosa, Ahtri tn 12, 10151, Estonia
Email: info@alpcoind.eu
Phone: +34 919 61 04 01
Website: alpcoind.eu
Welcome to Alpco Industrial EU, operated by Happytality OÜ ("we," "our," "us," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and Happytality OÜ governing your access to and use of our website alpcoind.eu and the purchase of our industrial equipment, products, and services.
By accessing our website, requesting quotes, placing orders, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services.
These Terms apply to business-to-business (B2B) transactions. We primarily serve industrial, commercial, and professional customers. If you are a consumer purchasing for personal, household, or family purposes, additional consumer protection rights under EU law may apply.
For the purposes of these Terms:
Our Products and Services are designed for industrial, commercial, and professional applications. All sales are presumed to be business-to-business (B2B) transactions unless otherwise specified. Customers represent that they are purchasing for business, trade, or professional purposes.
Our Products require specialized technical knowledge for proper selection, installation, operation, and maintenance. Customers are responsible for ensuring they possess or engage qualified personnel with the necessary expertise to safely use our Products.
If you are purchasing as a consumer (for personal, household, or family use), you may have additional rights under the EU Consumer Rights Directive (2011/83/EU) and applicable national consumer protection laws. Please contact us at info@alpcoind.eu to discuss consumer-specific terms.
When you request a quotation through our website or contact methods, we will provide a written price estimate based on the specifications you provide. All quotations are:
You may place an Order by:
Your Order constitutes an offer to purchase Products or Services. No Contract is formed until we issue written acceptance of your Order (Order Confirmation). We reserve the right to:
For custom-engineered Products (heat exchangers, pressure vessels, custom sight glass configurations), the Contract is formed upon our acceptance of your technical specifications and issuance of manufacturing drawings for your approval. Changes to approved drawings may incur additional costs and delivery delays.
All prices are quoted in Euros (EUR) unless otherwise specified. Prices are:
Incoterms® 2020 apply unless otherwise agreed in writing.
Prices exclude Value Added Tax (VAT), customs duties, import taxes, and similar charges unless explicitly stated. Customers are responsible for:
Standard payment terms are:
We accept payment via:
In accordance with EU Late Payment Directive (2011/7/EU), late payments will incur:
Delivery times are estimates provided in good faith based on manufacturing capacity and material availability. Quoted delivery times are not guaranteed and do not constitute an essential term of the Contract unless explicitly agreed in writing as a "time is of the essence" clause.
Typical manufacturing lead times (from Order Confirmation and deposit receipt):
Unless otherwise agreed, delivery shall be Ex Works (EXW) from our manufacturing facility or designated warehouse. Risk of loss or damage transfers to Customer upon delivery to the carrier or upon pickup from our facility.
Customer is responsible for:
Customer must inspect Products upon delivery and notify us in writing within 7 days of:
Failure to provide timely notice constitutes acceptance of the Products as delivered.
We strive to provide accurate technical information, specifications, and product descriptions. However:
While we provide technical guidance and engineering support, Customer is solely responsible for:
Our Products are designed and manufactured to comply with:
Customer is responsible for ensuring compliance with local codes and regulations in the jurisdiction of installation.
We warrant that Products will:
Warranty Period: 24 months from date of delivery, or 18 months from date of commissioning, whichever occurs first.
The warranty does not cover defects arising from:
Our sole obligation under this warranty is, at our option, to:
Customer must provide prompt written notice of defects and reasonable opportunity for inspection and remedy. Return shipping of defective Products is at Customer's expense unless the defect is confirmed to be our responsibility.
EXCEPT AS EXPRESSLY PROVIDED ABOVE, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NO EMPLOYEE OR REPRESENTATIVE IS AUTHORIZED TO MAKE ANY WARRANTY BEYOND THOSE STATED HEREIN.
To the maximum extent permitted by law, our total aggregate liability arising from or related to any Contract, whether in contract, tort (including negligence), or otherwise, shall not exceed the purchase price paid by Customer for the specific Products or Services giving rise to the claim.
IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
THIS EXCLUSION APPLIES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Nothing in these Terms excludes or limits our liability for:
Any claim for breach of warranty or contract must be brought within 2 years from the date when the claimant knew or should have known of the facts giving rise to the claim.
All intellectual property rights in our website, product designs, technical documentation, drawings, software, trademarks, and proprietary information remain our exclusive property. Customer receives no license or rights except as necessary to use the purchased Products for their intended purpose.
For custom-engineered Products, we retain ownership of all design drawings, calculations, and engineering documentation. Customer receives a non-exclusive, non-transferable license to use such documentation solely for operation and maintenance of the purchased Products.
Customer shall not:
Each party may disclose confidential information to the other in connection with the Contract. Confidential information includes technical data, business information, pricing, customer lists, and any information marked as confidential or which should reasonably be understood to be confidential.
The receiving party shall:
Confidentiality obligations do not apply to information that:
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:
The affected party must provide prompt notice and use reasonable efforts to mitigate the impact. If force majeure continues for more than 90 days, either party may terminate the affected Contract upon written notice.
Customer may cancel an Order only with our written consent. If we agree to cancellation, Customer shall be liable for:
Either party may terminate the Contract if the other party:
Upon termination:
Our Products may be subject to export control regulations including EU dual-use regulations and international sanctions. Customer agrees to:
We reserve the right to refuse or delay shipment if we have concerns about export compliance.
These Terms and any Contracts formed hereunder shall be governed by and construed in accordance with the laws of Estonia, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
The courts of Tallinn, Estonia shall have exclusive jurisdiction to settle any disputes arising from or in connection with these Terms or any Contract, except where EU law provides mandatory jurisdiction rules.
Before initiating legal proceedings, parties agree to attempt good faith negotiations to resolve disputes. If negotiations fail, parties may agree to mediation or arbitration under the rules of:
The European Commission provides an Online Dispute Resolution (ODR) platform for consumers at ec.europa.eu/consumers/odr. We are not obligated to participate in dispute resolution procedures before consumer arbitration boards, but may do so voluntarily.
These Terms, together with any written Order Confirmation, quotation, and technical specifications, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements, whether written or oral.
We may update these Terms from time to time by posting revised Terms on our website with a new "Last Updated" date. Continued use of our website or placement of Orders after changes constitutes acceptance. Material changes affecting existing Orders will be communicated directly to affected customers.
Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by the party against whom the waiver is sought.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Customer may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any affiliate or in connection with a merger, acquisition, or sale of assets.
All notices under these Terms must be in writing and sent to:
These Terms are for the benefit of the parties only. No third party has the right to enforce any provision of these Terms.
These Terms are prepared in English. Any translation is provided for convenience only. In case of conflict, the English version shall prevail.
For questions about these Terms of Service or to discuss any contractual matters, please contact us:
Happytality OÜ (Alpco Industrial EU)
Harju maakond, Tallinn, Kesklinna linnaosa
Ahtri tn 12, 10151
Estonia
Email: info@alpcoind.eu
Phone: +34 919 61 04 01By using our website, requesting quotations, or placing orders, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. These Terms constitute a legally binding agreement enforceable in accordance with their provisions.